Privacy policy

Last updated: 3 November 2026

Who we are

Glasgow Bathroom Fitter is the trading name of James McCallum, a sole trader. We are the data controller for the personal information described in this policy. This means we decide how and why it is used.

Address: 723 Ritchie Park, Johnstone PA5 8LE, United Kingdom. Email: contact@glasgowbathroomfitter.co.uk. Phone: 0141 280 9490.

What we collect

We only collect the information we need to answer your enquiry and carry out your work:

• Quote form: your name, phone number, email address, postcode, the service you are interested in, your message, your consent to be contacted and the web page you sent the form from.
• Calls, emails and WhatsApp messages: whatever you choose to tell us, including any photos of your bathroom.
• Customer records: if you go ahead, your address, the details of the work, your quote and invoices, and payment records.
• Technical data: your IP address and basic browser information, used by our hosting provider to deliver the website, keep it secure and block spam.

How we use it and our lawful basis

• To reply to your enquiry, visit for a survey and prepare your quote. The lawful basis is taking steps at your request before a contract.
• To carry out your work, manage your installation and provide our guarantee. The lawful basis is performing our contract with you.
• To keep tax and accounting records. The lawful basis is our legal obligation.
• To keep the website secure, stop spam and understand how many people visit each page. The lawful basis is our legitimate interest in running a safe and useful website.

We do not sell your information, send marketing emails or use automated decision-making.

Who we share it with

We share your information only where we need to, with:

• Cloudflare, which hosts this website, protects it from attacks, runs the Turnstile spam check, provides cookie-free visitor statistics and stores quote form enquiries.
• Resend, which delivers quote form enquiries to our email inbox.
• Our email provider, which hosts our mailbox.
• WhatsApp (Meta), if you choose to message us there.
• Google Fonts, which supplies the fonts on this website. Your browser connects to Google to load them, so Google receives your IP address.
• The registered electrician we work with, who receives your name, address and phone number if your job includes electrical work.
• Our accountant and HMRC, for tax and accounting.

Some of these providers may process data outside the UK. Where they do, they use legal safeguards approved under UK data protection law, such as the International Data Transfer Addendum.

How long we keep it

• Quote form enquiries are deleted automatically from our website system after 12 months.
• If you do not go ahead, we delete your enquiry emails and messages within 12 months.
• If you become a customer, we keep your records for as long as tax law requires (at least 5 years after the 31 January tax return deadline for the year of the work) and for the length of our 2-year guarantee.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the information we hold about you
• ask us to correct information that is wrong
• ask us to delete your information, or to restrict how we use it
• object to us using your information on the basis of legitimate interests
• ask for your information in a format you can take elsewhere
• withdraw your consent to be contacted at any time

To use any of these rights, email contact@glasgowbathroomfitter.co.uk or call 0141 280 9490. We will reply within one month.

If you are unhappy with how we handle your information, please tell us first. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Cookies

Our website does not use advertising or tracking cookies. See our cookie policy for details.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.